Ek22's Privacy Policy – How Your Information Is Kept Secure

Welcome to ek22. This Privacy Policy explains what information we collect about you when you use our platform, how that information is used, how long it is retained, and what rights you have.

Ek22 believes privacy is a fundamental right. That is why we collect only the information we need and never sell it to any third party. Our Privacy Policy is built in accordance with applicable data protection laws in Bangladesh and international standards.

By continuing to use our website, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering or using the platform.

Ek22 collects only the information needed to provide you with the best possible service. There are two main sources of data collection — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Mailing address and district
• National ID or passport number (collected during KYC verification)
• Payment method details (Mobile Banking, Nagad, Rocket number)
• Information and messages you provide in support chat

2.2 Automatically Collected Information

• IP address and device type (mobile/desktop)
• Browser type and operating system
• Your activity logs on the platform (login times, game history, bet history)
• Cookies & Session Data
• Deposit and withdrawal transaction history

Ek22 uses your information solely for specific, legitimate purposes. We never use your data for irrelevant advertising or sell it to third parties.

3.1 Primary Use

• Account Management: Registration, login, password recovery, and KYC verification processes.
• Payment Processing: To process deposits and withdrawals securely.
• Support Services: To properly address your complaints or queries.
• Bonuses & Promotions: To provide you with the right offers based on your eligibility.

3.2 Security & Legal Purposes

• To detect fraud, money laundering, or multiple accounts.
• To assist with legal obligations and regulatory investigations.
• To ensure platform security and defend against cyberattacks.

3.3 Service Improvement

• To analyze which games or features are most frequently used.
• To improve platform speed and usability.
• To learn from user behavior when building new features.

Ek22 does not sell your personal information to third parties. However, limited data sharing may be required in certain specific circumstances.

4.1 When Information May Be Shared

• Payment Processors: Only the information necessary to process transactions via Mobile Banking, Nagad, and Rocket.
• Law Enforcement: When required by a court order or government directive.
• Fraud Prevention Services: With specialist technology partners to ensure platform security.
• Business Succession: If ek22 merges with or is acquired by another company, you will be notified in advance.

4.2 International Data Transfers

Our servers operate in secure data centers. International-grade encryption is used for all data transfers. Any international transfer takes place under GDPR-compliant agreements.

Ek22 uses cookies and similar technologies on its website to enhance your browsing experience and save you from having to log in repeatedly.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: To understand which sections of the platform are used most.

5.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause issues with login or payments. ek22 never uses third-party advertising cookies.

Ek22 uses the latest technology to protect your data. Our security infrastructure is monitored around the clock, 24 hours a day.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• All data is stored in our database using AES-256 encryption.
• Two-factor authentication (2FA) — available to enable on your account.
• Regular penetration testing and cybersecurity audits.
• Firewall and DDoS protection are active.

6.2 Administrative Safeguards

• Only authorized personnel can access your data.
• All staff receive regular training on data protection.
• Users will be notified of any data breach within 72 hours.

Ek22 retains your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be traced back to you.

You have several important rights regarding your personal information. ek22 respects these rights and processes any request within 30 days.

Ek22 is strictly for users aged 18 and above. We do not knowingly collect information from or allow accounts to be operated by anyone under 18.

Age is verified at the time of registration. If a minor registers using false information, the account will be suspended and all associated data deleted immediately.

Ek22 may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email. Minor changes will be reflected on this page only.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend reviewing this page regularly.